Shipping policy

Shipping

Aurenalora
Denis Holscher
Turnweg 9, 44137 Dortmund, Germany
Email: info@aurenalora.store
Phone: +49 231 4820690

We ship from Germany across Germany, the rest of Europe and worldwide. The exact rate is shown at checkout before you pay, based on the weight of your order.

Wall bars and corners

Wall bars ship well protected; full sport corners, the slide corner and the premium complex are heavier and ship on a pallet. Delivery is kerbside: the carrier brings it to the nearest accessible door, not fitted. An adult (or a competent installer for the largest) fixes the equipment to a sound, load-bearing wall and lays a gym mat under the whole zone. Rings, ropes, chalk, mats and fixings ship by parcel.

Times

Orders leave us within 1–3 business days. Delivery typically takes 2–5 business days within Germany, 4–10 business days to the rest of Europe and 7–20 business days further afield. Pallet shipments are booked with a freight carrier who calls ahead; allow 5–15 business days.

Customs

Goods are dispatched from Germany. For deliveries outside the EU, any import duty, VAT or clearance fee in the destination country is payable by the recipient.

Damage in transit

Check the packaging before you sign for it, note any damage on the carrier's paperwork and photograph it — that is what makes a claim straightforward.